Frequently Asked Questions

How do I browse the collections?

Use the Collections menu to explore Golden Ellipse, Grand Complications, Complications, Calatrava, Nautilus, Cubitus and Aquanaut, or view all watches.

How long does order preparation take?

Order preparation takes 2 days.

What are the delivery estimates?

Economy delivery is estimated at 7–14 days after dispatch, and Express delivery at 5–7 days. The available options and any charges are shown at checkout. Read Shipping & Delivery.

How can I track my order?

Use the order status link in your confirmation email and check any shipping confirmation for tracking details. See tracking guidance.

Can I return my order?

You can request a return within 30 days of receiving your order. We cover return shipping. Contact us before sending anything back. Read Returns & Refunds.

Which payment methods can I use?

The payment methods available for your order are shown at checkout.

How can I contact you?

Email support@continentalwatchco.com or use our contact page. Include your order number or product name when relevant.